WhatsApp Us
Home
Toilet Repair Toilet Installation Toilet Waterproofing Pipe Repair Water Heater Repair Water Heater Installation Roof Repair Roof Waterproofing Ceiling Leak Repair Water Tank Cleaning Water Tank Repair Water Tank Installation Water Filter Installation Water Pump Installation Tap Replacement Low Pressure Diagnosis Drainage & Sewage Emergency 24/7
About Projects Blog Reviews Contact
WhatsApp Us
Home › Warranty
Warranty

Our warranty, in plain English.

Most plumbers say they warranty their work. Few will hand you a piece of paper. We do — and this page tells you exactly what's on it.

REPAIRS

6 months workmanship

If the same fault re-occurs within 6 months of a repair job, we come back and re-fix it free. No callout, no parts charge.

INSTALLATIONS

12 months workmanship

New installs (heaters, tanks, pumps, taps, toilets, filters) covered 12 months. Same terms — we re-fit free if our workmanship fails.

WATERPROOFING

5 years on the membrane

Toilet and roof waterproofing systems carry a 5-year workmanship cover on the membrane layer itself.

PARTS

Manufacturer-passed

Manufacturer warranties on parts (Joven, Alpha, Rinnai, Geberit) pass through to you. We register them on your behalf at install.

EMERGENCY WORK

Same as daytime

After-hours repairs carry the same workmanship warranty as daytime work. No reduced cover because we came at 2am.

DOCUMENTATION

Written + filed

You get a signed completion slip on completion. We keep a copy on file — call any time and we'll pull your record up.

What the warranty does not cover.

We're upfront about exclusions so there's no fight if a claim comes in. The warranty covers our work — not damage from external causes.

  • Acts of nature. Lightning strikes on the heater, flooding from outside the property, structural movement from earth tremors.
  • Tampering or DIY modification. If someone else (or you) modifies our work — adds fittings, opens the unit, etc — workmanship cover ends on that fixture.
  • Misuse. Pouring caustic chemicals down a drain we just cleared, running an instant heater off undersized wiring, etc.
  • Wear-and-tear consumables. Rubber washers, O-rings, cartridges and similar wear items have separate manufacturer-defined lifespans.
  • Damage from upstream problems. If a leak develops in a pipe we didn't install or repair, that's outside the scope — though we'll come fix it under a separate job.

How to make a claim

WhatsApp the original job number (it's on your receipt) and a photo of the recurring issue. We pull the record, confirm cover, and book a free re-visit — usually same week.

Hire us with confidence.

Every job carries a workmanship cover. Send a photo to get started.

WhatsApp Now