The fair-handed version. Last updated May 2026.
Quotes are flat-rate, in writing on WhatsApp or by signed form. They include parts and labour unless explicitly itemised otherwise. Quotes are valid for 14 days from the date issued.
If we discover additional work needed once on-site, we stop, explain, and re-quote before proceeding. You can decline the additional scope — we charge nothing if we haven't started.
Payment is due on completion of the work, not in advance. We accept cash, bank transfer (DuitNow / Maybank QR), and most debit/credit cards via Square. Materials over RM2,000 may require a 30% deposit — disclosed in the quote.
See our Warranty page for full terms. Summary: 6 months workmanship on repairs, 12 months on installations, 5 years on waterproofing membranes. Manufacturer warranties on parts pass through to you.
Cancellations more than 4 hours before the booked window: no charge. Cancellations inside 4 hours where we've already dispatched: callout fee of RM80 may apply. Emergency callouts (after-hours): callout fee applies once dispatched.
You agree to provide reasonable access to the work area and disclose any known electrical or structural hazards. If we identify a hazard mid-job that makes safe completion impossible (e.g. unsafe wiring near water), we stop and notify you.
Our liability is limited to the value of the workmanship plus reasonable consequential damage directly caused by our negligence. We carry public liability insurance for incident cover. We don't accept liability for pre-existing damage, third-party work on the same fixture, or acts outside our reasonable control.
If anything goes wrong, WhatsApp Mr Tan directly — we'd much rather resolve it that way than via legal. Where required, disputes fall under Malaysian law and Selangor jurisdiction.
These terms may be updated. The version on this page at the time of your booking applies to your job. Material changes are flagged on this page with the last-updated date.
