We've been on Shah Alam roofs, under Shah Alam sinks, and behind Shah Alam walls since 2014. Twelve years of one neighbourhood, one team, one phone number — Mr Tan still picks up.
The story isn't dramatic. Mr Tan trained as an apprentice plumber in 2010, worked five years for one of the bigger Klang Valley contractors, and got tired of being dispatched to jobs hours away from his actual community.
In 2014 he started fixing leaks for his neighbours in Seksyen 13 on weekends — first on a bicycle with a toolbox strapped to the back rack, eventually with a small van. Word travelled. Within three years he had two staff and a small workshop.
The discipline of one neighbourhood stayed. We've turned down work in Klang, Petaling Jaya, Subang Jaya, Sungai Buloh — because the moment we stretched, our reply times got worse and our quality slipped. Shah Alam customers stayed loyal; we keep them that way by staying small and local.
Flat-rate, in writing, on WhatsApp. If you don't book, you don't pay. The diagnosis is free.
No subcontracting your job to someone you don't know. The person who quotes is the person who fixes.
Every job, every fix. Workmanship covered 6 to 12 months in writing — kept on file, honoured on call.
Geberit, Joven, Johnson Suisse, Rinnai — sourced direct. No grey-market knock-offs that fail in eight months.
We don't dilute across the Klang Valley. Tight coverage means fast response and deep neighbourhood knowledge.
Photos and voice notes beat phone tag. You talk to the actual plumber, not a switchboard.
12 years in Shah Alam plumbing. Started the company in 2014. Still answers the phone.
Eight years on the team. Runs the second van, handles complex re-pipes and waterproofing jobs across Shah Alam.
Send us a photo of what needs fixing. We'll quote, schedule and sort it.
