Fifteen things Shah Alam customers ask before they book. Not on the list? WhatsApp us — we'll reply same day with a real answer, not a sales script.
Send us a WhatsApp message with a photo of the issue and your location (Seksyen or condo name). We'll reply with a quote and an ETA — usually inside ten minutes during opening hours.
No. We quote a flat job price upfront. If we can't fix it the same day or you decide not to proceed, you don't pay. You only pay for work we complete.
Weekday calls in Shah Alam typically get a same-day visit. Emergency calls (burst pipe, flooded floor, sewage backup) usually get a tech on-site within 90 minutes.
Flat-rate. We quote the whole job before we start. No diagnostic-by-the-hour surprises.
Cash, bank transfer (Maybank QR or DuitNow), and most card payments via Square reader. Payment is on completion, not in advance.
Yes — itemised receipt for every job, sent on WhatsApp. We can issue a tax invoice for business / shoplot customers on request.
Workmanship is warranted in writing — 6 months on repairs, 12 months on installations. Manufacturer warranties on parts pass through to you, registered on your behalf.
If it's within your warranty window and the same fault, we come back free. Different fault, separate job — we quote it fresh.
Yes — i-City, Setia Alam Sentral, Seksyen U10 towers, and similar. We coordinate building access with management and use drop-cloths in shared corridors.
Tight coverage means fast response, deeper neighbourhood knowledge, and tighter quality control. We've turned down work in PJ and KL on purpose — diluting hurts our Shah Alam customers.
Either works. We carry trade pricing on Joven, Alpha, Rinnai, Geberit, Johnson Suisse, Toto, Roca. Or fit a unit you've bought — same workmanship warranty applies.
24/7 emergency line, with a premium for calls between 10pm–7am or on public holidays. We disclose the premium before booking.
Yes — kitchens for cafés, restrooms for offices, small F&B premises. We don't do industrial-scale work (factories, large hotels) — outside our crew size.
Yes — registered with the Suruhanjaya Perkhidmatan Air Negara (SPAN) Level B contractor licence covering Selangor.
Often yes — send us a photo on WhatsApp and we'll give you an estimate. The final flat-rate is confirmed on-site after a 5-minute look.
Got a question we didn't answer?
WhatsApp us — we don't have a sales team, you'll be talking to the plumber.
