What we collect, how we use it, and what we'll never do with it. Plain language, last updated May 2026.
When you contact us via WhatsApp or our contact form, we record your name, phone number, the address (or general area) you need work at, and any photos or descriptions you send. That's it.
If you book a job, we add the work scope, payment record, and warranty paperwork to your file. Standard service-business records.
To reply to you, schedule the job, complete the work, and honour your warranty. Occasionally to message you about preventive maintenance reminders for fixtures we installed — these you can opt out of any time by replying STOP.
Before/after photos of completed jobs are sometimes used in our gallery and social media — anonymised, no faces, no addresses, no identifying details. If you'd rather we didn't, just say so before we publish.
We use minimal analytics cookies (Google Analytics) to understand which pages get traffic. No advertising cookies. No retargeting pixels.
WhatsApp us at any time and ask: (a) what we have on file for you, (b) to correct any of it, or (c) to delete your record entirely. We honour all three within 7 days.
Privacy questions? WhatsApp us. We don't have a separate privacy email; Mr Tan handles them directly.
